Frequently Asked Questions
Find answers about shipping, orders, returns, payment and products.
Order & Shipping
Where do you ship to?
Currently we ship to the United Kingdom.
How long does delivery take?
Processing takes 2-3 working days. Delivery usually takes 4-9 days.
How can I track my order?
You will receive a tracking link via email once your order has been shipped.
When will my order be processed?
Orders are processed within 2-3 working days.
Can I change my shipping address?
If your order has not yet been processed you can contact support.
Why haven't I received my order yet?
Check the tracking link first. Delivery delays can occasionally happen.
What happens if my package is lost?
Contact our support team and we will investigate with the carrier.
Returns & Refunds
What is your return policy?
You may return items within 30 days if unused and in original packaging.
How do I request a return?
Email our support with your order number and reason for return.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless faulty.
What if I receive the wrong item?
Please contact support immediately so we can resolve it.
What if my item arrives damaged?
Send photos of the item to support within 48 hours.
How long do refunds take?
Refunds are processed within 5-7 working days after inspection.
Payment
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay.
Are my payments secure?
All payments are processed via secure encrypted payment systems.
Can I use a discount code?
Discount codes can be entered during checkout.
Are taxes included?
Prices include applicable taxes where required.
Products
How do I choose the right size?
Each product page includes a size guide.
Are product colors accurate?
Colors may vary slightly depending on screen settings.
Will items be restocked?
Popular items may return depending on availability.
What materials are used?
Product materials are listed on the product page.
How should I wash the product?
Follow the care instructions on the product label.
Contact
What is your company information?
Store Name: VARELL
Company Name: Daniel Smith Active
Company Number: 86253301
Company Address:
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Customer Service:
Monday to Friday: 8.00 - 18.00 (GMT)
Saturday and Sunday: Closed
Mail: info@varell.co.uk
Phone: +31 6 45866249
We aim to reply to your questions within 24 hours
Company Name: Daniel Smith Active
Company Number: 86253301
Company Address:
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Customer Service:
Monday to Friday: 8.00 - 18.00 (GMT)
Saturday and Sunday: Closed
Mail: info@varell.co.uk
Phone: +31 6 45866249
We aim to reply to your questions within 24 hours
How can I contact you?
You can contact us by using our contact page.