Frequently Asked Questions
Everything you need to know about shipping, returns, payment and more.
Which countries do you deliver to?
Currently we only deliver to the United Kingdom.
How long does delivery take?
Processing time: 1–2 working days. Delivery time: 3–10 working days. Total delivery time: approx. 5–13 days.
We ship directly from the supplier to reduce storage costs and enable free shipping.
How can I track my order?
After dispatch, you will receive a tracking link by email (Track & Trace). Please note the shipment may only become visible 2–3 days after ordering.
Can I cancel my order?
You can cancel within 1 hour after placing your order. After that, cancellation is no longer possible.
Please email info@varell.co.uk with your order number.
Can I change my delivery address after ordering?
If your order hasn't been dispatched yet, email info@varell.co.uk with your order number and the correct address as soon as possible. Once an order has shipped, we can no longer change the address.
What if my order hasn't arrived within the estimated delivery time?
If your order hasn't arrived after 13 working days, please contact us at info@varell.co.uk with your order number and we'll look into it for you.
What happens if my parcel arrives damaged or items are missing?
Please email info@varell.co.uk within 48 hours of delivery, including your order number and a photo of the damaged item or packaging, so we can arrange a replacement or refund.
Do you offer express or next-day delivery?
We currently only offer standard shipping (3–10 working days). Express delivery isn't available at this time.
What are your return conditions?
You have up to 30 days to return items. Products must be unworn, with tags and in original packaging.
How do I start a return?
Please email info@varell.co.uk with your order number and reason for return.
Who pays for return shipping?
The customer covers the return costs unless agreed otherwise.
When will I receive my refund?
Refunds are processed within 7 working days after inspection.
Can I exchange an item for a different size or colour?
We don't offer direct exchanges. Please return the original item and place a new order for the size or colour you'd like instead.
What if I received the wrong or a faulty item?
Email info@varell.co.uk with your order number and a photo of the item. We'll arrange a free return and send a replacement or full refund, including shipping costs.
How will I be refunded?
Refunds are issued to your original payment method. Depending on your bank or provider, it may take a few extra days to appear on your statement.
Which payment methods do you accept?
We accept VISA, Mastercard, American Express, Maestro, PayPal, Apple Pay and Google Pay.
In which currency are prices shown?
All prices are shown in GBP (£) and include statutory VAT.
Is it safe to pay on your website?
Yes. All payments are processed through encrypted, secure connections, and we never store your full card details.
Will I receive an invoice or receipt?
Yes, an order confirmation with full invoice details is automatically sent to your email address once payment is completed.
Why was my payment declined?
This is usually caused by incorrect card details, insufficient funds, or a bank security check. Please try again or use a different payment method, or contact your bank if the issue continues.
How do I find the right size?
Please refer to our size chart in the product description.
Are product colours accurate?
Colours may vary depending on screen settings.
What if an item is out of stock?
Sold-out items are usually restocked. You can check back on the product page, or email us at info@varell.co.uk to ask about restock timing.
How should I care for my product?
Please follow the care label instructions included with each item to keep it in the best condition.
Do you restock sold-out items?
Popular items are often restocked, though this isn't guaranteed for every product. Sign up for restock notifications on the product page where available.
Do I need an account?
No, you can also order as a guest.
How secure is my data?
Your data is processed in accordance with GDPR.
How do I reset my password?
Click "Forgot password" on the login page and follow the instructions sent to your email address.
How can I delete my account or personal data?
Email info@varell.co.uk with your request and we will delete your account and personal data in accordance with GDPR.
Where can I find your policies?
You can find them in the footer on varell.co.uk
How can I contact VARELL?
Store Name: VARELL
Company Name: Daniel Smith Active
Company Number: 86253301
Company Address:
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Customer Service:
Monday to Friday: 8.00 – 18.00 (GMT)
Saturday and Sunday: Closed
Mail:
info@varell.co.uk
Phone: +31 6 45866249
We aim to reply to your questions within 24 hours.